Guide
Customer Information and Privacy Requests
Developer data boundaries, marketing choices, privacy requests, and retained records.
Your information has a purpose
SoundSync uses account, order, licensing, device, delivery, support, and marketing information to provide the requested service. Customer information is not a general-purpose platform audience that any developer can access.
What developers can see
A developer receives information relevant to their own products, purchases, support, and permitted customer relationships. Workspace and product permissions limit staff access. Sensitive financial and credential actions require their own permissions.
Marketing choices stay separate
A purchase is not universal marketing consent. Developer campaigns must respect opt-in state, unsubscribe requests, suppressions, and platform rules. Necessary receipts, account security, and service messages are different from promotional campaigns.
SoundSync does not sell personal information or provide unrestricted customer lists for unrelated third-party advertising.
Retention, deletion, and account closure
SoundSync retains information for the purpose it serves: operating accounts and purchased access, handling support, honoring marketing preferences, securing the service, and meeting applicable tax, accounting, dispute, and legal obligations. Unnecessary information should be deleted or anonymized. There is not one blanket retention period for all information.
Send access, correction, export, deletion, or account-closure requests to support@soundsyncsolutions.biz. We aim to acknowledge privacy requests within five business days and respond without undue delay, ordinarily within one calendar month of receipt. We explain any legally permitted extension, identity checks, retained records, and next steps within the applicable deadline; verification is not a blanket reason to restart the clock. Closing an account, unsubscribing from marketing, and deleting personal information are different requests. No instant, all-record deletion is promised.
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Read the actual policies
The privacy policy covers information and rights; the retention page explains the record categories.
Contact records and permission
When a customer purchases a product, SoundSync automatically adds them to that developer's marketing list for product news, offers, and related updates. Eligible account and serial activity can also automatically enroll contacts for the associated developer. Existing unsubscribes, complaints, and suppressions remain protected; a new purchase does not re-subscribe an opted-out customer. Marketing messages include an unsubscribe option, separate from necessary receipts, account security, and access messages. Automatic enrollment is not evidence of affirmative consent: developers must follow the consent or other permission requirements that apply to their audience and location, and must not treat their list as an unrestricted platform-wide audience.
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